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Your Sustainable Business Partner
Based on our integrity and sincere cooperation, clear and achievable goals, regular and transparent communication, and adaptation to changing market demands, we are committed to building sustainable business partnerships to achieve long-term, win-win cooperation.
FAQ
Q: What is MOQ? A: For stock products, MOQ is 10pcs. For customization, MOQ is from 50pcs
Q: What’s your customization service?
A: We support to make logo, color selection, packaging design, and function settings. Customized products take approximately 20-30 days to arrive. For larger orders, the lead time is 30-45 days.
Q: What’s payment methods are supported? A: TT, L/C, etc.
Q: Which port is in FOB? A: Ningbo or Shanghai port
Q: Can we order one sample first ? Sample can custom the color and add logo ?
A:Yes, we support to make sample , and can custom the color and add logo on machine. Carton will be used in normal version for sample.
Q:What is the packaging way? A: Normal package is polybag+carton. If you have special request, pls let us know.
Q: How is quality controlled before shipping?
A: We ensure quality by following the key steps: 1. Laboratory testing before mass production. 2.With certificates -meet global safety and performance standards. 3. Raw material inspection. 4. 100% testing before packaging. 5. Final inspection before shipment.
Q: What international certifications does the product have?
A: CE, EMC, FCC, and other certifications.
Q: What is the warranty period?
A: 1-year warranty for machine. We also supply free spare parts for replacement.
Q：Is the after-sales service available?
A: Our after-sales service team provides 24/7 online support, analyzed by our technical and after-sales teams. For general issues, resolution time: <4 hours. For complex issues: <24 hours.