FAQs

Q: What is MOQ? A: For stock products, MOQ is 10pcs. For customization, MOQ is from 50pcs

Q: What’s your customization service?
A: Customzton is one of our core strengths. We routinely handle projects involving OEM, ODM, logo, size, material and function settings etc.

Q: What is the delivery time? A: Customized products take approximately 20-30 days to arrive. For larger orders, the lead time is 30-45 days. Delivery days for stock ones is within 7 days.

Q: What’s payment methods are supported? A: TT, L/C, etc.

Q: Which port is in FOB? A: Ningbo or Shanghai port

Q: Can we order one sample first ? Sample can custom the color and add logo ?
A:Yes, we support to make sample , and can custom the color and add logo on machine. Carton will be used in normal version for sample.

Q:What is the packaging way? A: Normal package is polybag+carton. If you have special request, pls let us know.

Q: How is quality controlled before shipping?
A: We ensure quality by following the key steps: 1. Laboratory testing before mass production. 2.With certificates -meet global safety and performance standards. 3. Raw material inspection. 4. 100% testing before packaging. 5. Final inspection before shipment.

Q: What international certifications does the product have?
A: CE, EMC, FCC, and other certifications.

Q: What is the warranty period?
A: 1-year warranty for machine. We also supply free spare parts for replacement.

Q: Is the after-sales service available?
A: Our after-sales service team provides 24/7 online support, analyzed by our technical and after-sales teams. For general issues, resolution time: <4 hours. For complex issues: <24 hours.